Cookie Policy

A cookie is a small text file stored on your device when you visit our site. This page explains which cookies and trackers Neovia uses, why, and how you can control them. It supplements our Privacy Policy.

1. Strictly necessary cookies (always on)

These cookies are required for the site to work and do not require your consent:

• Cart and shopping session (WooCommerce): keep your cart and checkout progress;
• Account login: keep you signed in to your customer account;
• Language (nv_lang): remember whether you chose English or French;
• Security and cookie choices: protect forms and record the choices you make in the cookie banner.

2. Audience-measurement cookies (subject to consent)

Google Analytics 4 helps us understand how the site is used (pages viewed, journeys, traffic sources) so that we can improve it. These trackers are loaded only after you give your consent.

3. Advertising cookies (subject to consent)

Meta Pixel (Facebook, Instagram) lets us measure the effectiveness of our campaigns and show you relevant ads. These trackers are loaded only after you give your consent.

4. Data transfers

Google and Meta may transfer the data collected by these trackers to the United States, under the EU–US Data Privacy Framework or the Standard Contractual Clauses adopted by the European Commission.

5. Duration

Cookies and trackers are kept for a maximum of 13 months. Proof of your consent is kept for 6 months.

6. Managing your choices

On your first visit, a banner lets you accept or refuse non-essential cookies — refusing is as easy as accepting. You can change your mind at any time via the “Cookie settings” link at the bottom of every page, or by configuring your browser to block or delete cookies. Blocking strictly necessary cookies may prevent the cart and your account from working properly.

7. Contact

For any question about cookies: privacy@neovia.com.